Digital Agent

AI powered conversation to resolve issues faster and improve productivity

Digital Agent

 

Symphony AI’s Digital Agent solutions redefine customer engagement through intelligent automation and virtual assistance. Leveraging AI and natural language processing, our digital agents deliver personalized customer experiences across channels. From resolving inquiries to guiding purchases, enhance customer satisfaction and loyalty with responsive and efficient digital interactions. Discover the future of customer service with Symphony AI’s Digital Agent solutions.

Advanced natural language understanding (NLU)

Comprehend the context of customer inquiries and derive significant information from them.

Service desk intelligence

Automatically assign incidents and requests to the right team or agent.

 Live agent transfer

Route users to live analysts for issues that need expert’s intervention.

Multi-channel support

Let your customers engage through the messaging platform of their choice.

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